The details of specific purchases made in the air using Gogo may be viewed in flight or on the ground. You can print a copy of your receipt by visiting gogoinflight.com, logging into your account, and following the steps below:
1. Click My Account, located in the upper right-hand corner of any page.
2. From the Purchase History section of the Account Overview page, locate the appropriate purchase. Each purchase displays the following:
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Date of purchase
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Gogo order number
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Type of purchase
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Amount of purchase
3. Click Details. The purchase details display on-screen.
4. Click Print. (The print option will only appear if you are accessing this information from gogoinflight.com while on the ground.)
5. Click Close. The Purchase History page displays.
If the purchases you are searching for do not appear on the Account Overview page, click View All in the Purchase History section to view a listing of all purchases made in the last six months.
If you require a purchase history from more than six months ago, you may obtain these records by contacting the Gogo Customer Care Team via Live chat, email, or by calling 1-877-350-0038 while on the ground. (Chat is available on US carriers only)
Gogo is considered an Internet Service Provider; however, not all states tax Internet service. Gogo will apply tax at the rate of the state from where the flight originated. For example, if your flight is from Walla Walla, WA (ALW) to Chicago, IL (ORD), the tax rate of Washington would apply to your purchase while in flight, as Washington does apply tax to Internet Service Providers.
Based on current regulations, the following states DO assess tax on Internet service:
New Mexico
North Dakota
South Dakota
Wisconsin
New Hampshire
Washington state
Ohio *
Texas **
*Ohio applies tax to Internet service, but only for commercial use.
**Texas does apply tax to Internet service, but only if the monthly service charges are $25.00 or more..
Gogo currently accepts Visa, MasterCard, American Express, and Discover cards. We also accept debit cards displaying the Visa or MasterCard logo.
NOTE: When using debit cards, the transaction will be processed as a credit card transaction.
